Quality Analyst jobs typically involve working in industries such as manufacturing, software development, healthcare, and customer service. The primary responsibility of a Quality Analyst is to ensure that products or services meet the quality standards and requirements set by the organization.
In a customer service setting, a Quality Analyst may be responsible for monitoring and evaluating customer service interactions to ensure that they meet quality standards. They may work with customer service representatives to identify areas for improvement and provide training and coaching to improve customer service skills.
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